Amazon, JPMorgan and Schwab block AI agents; Yelp charges for access and Delta has no deals
Redacción IvokaOct 19, 12:00 PM 3 min
Several US companies limit what AI agents such as Muse can do on their sites: Amazon, JPMorgan and Schwab block them, Yelp charges for access to its data and Delta has no deals with third-party agents. If you use an agent to shop or book, it may not always get in.
AI agents, the assistants that shop, book or handle errands for you, are running into closed doors. The Verge pieced the picture together on October 17 from blocks that users of Meta Muse, xAI's Grok, OpenAI dots and Instinct reported in recent days.
What the companies confirmed: Amazon has blocked Muse since September 20. Yelp only admits agents that pay into a data licensing program. Delta said it currently has no partnerships or integrations that allow third-party AI agents to buy or book flights on customers' behalf, though it continues to evaluate the technology; it has not announced a formal block, but users report their booking agents being rejected. JPMorgan Chase and Charles Schwab bar them from customer accounts.
The banks, in detail: Schwab CEO Rick Wurster told Bloomberg Television the firm blocks agent attempts to move client money "tens of times a week" and receives a report on it. Instead of letting outside agents log in with a customer's credentials, Schwab is building its own controlled servers and steering users to its in-house assistant. JPMorgan's Jamie Dimon said on the earnings call that you don't want rogue agents. A spokeswoman clarified that agents can still see read-only data, like balances, through providers such as Plaid.
What it means for you: an agent only works where the site lets it in. Before handing your credentials to one, read your bank's or store's terms of use. If you run an online business, this also shows that other companies already decide who gets into their platform.
The confirmed cases are US companies; the sources do not mention specific blocks in Mexico.
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